FAQs

How do I pay for my order?
apoptosis nyc offers secure checkout and accepts all major credit cards including; Apple Pay, Visa, MasterCard, Discover and American Express. For your convenience, Paypal & Amazon Pay are also available. International orders must use PayPal or Amazon Pay at checkout.

An order acknowledgement will be sent out once your order is placed.

How long will it take to process my order? When will my order ship?
Order processing for shipment takes 1-4 business days. For the most part, orders ship within 1 Business Day upon completed payment verification. Most orders ship within 1- 4 business days. Please view listing for additional processing time required or any backorder-waitlist information. An email confirmation with shipment information will be provided once your payment has been verified and your order has been fulfilled.

• US Holidays
• Weekends - Saturday & Sunday

Payment is confirmed and cleared with your credit card/bank. In order to further expedite this step, please provide all accurate billing and shipping information.

• Promo: FREE Standard Delivery (3-10 business days) ($6 savings)
• Expedited Economy Delivery (2-3 business days)  $8
• Express Delivery (1-2 business days) $25 
• Fed Ex Expedited (2-3 Business days) $16
• International shipping is available, please proceed to checkout for destination charges.

 

• Once your order ships, a shipment confirmation number will be provided via email,
• Track your order -->
• International Customers: Tracking information may be limited in some countries. 
• Signature Confirmation may be required. 

Yes,  14-day return policy: only brand new/unworn items with original merchandise tags attached and packaging. Customer is responsible for return shipping. Returns without authorization number may not be processed. 14kt rings are size exchange only. Final Sale (customized items; ear cuffs; ear pins; nameplate jewelry; engraved jewelry; including items delineated "Final Sale" within listing) are non-eligible. Every item is listed on apopnyc.com with dimensions and weight and carefully packaged for quality assurance by our dedicated staff. Returns are accepted under certain circumstances ( i.e. defective, damaged, wrong item.) We must receive any return or exchange request in a timely manner; 14 days of delivery (including weekdays and weekends.) Please email us for return instructions, we'll respond promptly.  Return Information --> 

 

Our private Studio is located in Manhattan, your purchase ships from Manhattan, New York City.

 

Please read about APOP's Jewelry Commitment

 

Read our general jewelry care tips.

hello@apopnyc.com (Best way to reach us is EMAIL, we respond to inquiries within 1 business day) 

Hours of Operation: Monday - Friday 10am - 5pm (EST)