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We want you to be happy with your purchase:
Brand new items may be returned within 14 days of delivery, authorization is required via email for return instructions. Kindly email us, we respond within 1 business day.
14-day Return Policy: Brand New items only, all tags must be attached, sealed bags, item(s) must be brand new/unworn. Please note: Once tags are removed, purchase is non-returnable. 14kt rings: size exchange only. Final Sale (items delineated "Final Sale" within listing, Personalized and customized items, nameplate jewelry; engraved jewelry,) are non-eligible. Orders over $75 are subject to restocking fee.
You may receive the amount refunded to your original payment method, less a return shipping and/or restocking fee wherever applicable. $6.95 is deducted for returned items. We reserve right to restocking fee if item is not received in the condition it was shipped.
Questions or Return Information, please email apop Customer Care: firstname.lastname@example.org (response time: within 1 business day)
If you require assistance with jewelry repair or exchange, please contact us via email, include order number. All requests must be received within 14 days of delivery ( including weekends & holidays.)
International Orders delivered outside the USA are FINAL SALE AND NON-REFUNDABLE NON RETURNABLE. Unclaimed merchandise or misdelivery shipping charges are non-refundable, no exceptions.
Given the unique nature of our product selection, we must receive return request within 14 days of delivery.
To better serve you, apop nyc ensures all listings and item descriptions include accurate dimensions. In case you have received wrong/damaged item, please notify us immediately. An exchange, refund or store credit may be issued. Rings: All tags must be attached for exchange or return. Exchange will be processed once return has been received.
Unworn/Brand New Items. Unopened. All tags must be attached as shipped/delivered. No altered tags, no exceptions. RMA (Return Merchandise Authorization) is required for returns.If you're unhappy with your purchase, you're welcome to return item. Customer is responsible for return shipping. Shipping charges are non-refundable. If return amount drops below Promotional Free Shipping, standard shipping fee may apply.
Special orders, Customized orders, Personalized orders are FINAL SALE: Non-Refundable, Non-exchangable.
Refund may only be processed until authorized returned order has been received. No exceptions. Returns are processed within 3-10 business days from receipt. Please allow 2-3 weeks from mailing for return processing. If you haven't received your order; Please allow 3-4 business days after estimated delivery in order to determine whereabouts of package. Then, a new shipment may be issued or a refund may be applied.
Our focus is quality, returns undergo extensive quality checks, fees may apply if return doesn't meet requirements.
To read more about our return policy, click here.