Refund policy

Refund Policy
We accept refunds and exchanges. Shipping and Gift wrap costs are non-refundable. a 5-7% restocking fee may apply to returns $75 or more. 50% for items that are used/worn.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Those being one-of-a-kind items, FINAL SALE items, Personalized and customized items.

Additional non-returnable items:
Gift cards
Items with obvious signs of wear
Damaged items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without prior consent.

There are certain situations where only partial refunds are granted: (if applicable)
Items with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Items that arrived damage must be reported immediately, otherwise we reserve the right to refuse return.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Contact@apoptosisnyc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@apoptosisnyc.com to initiate our exchange process.

Gift Wrap and Shipping charges are non-refundable and unrelated to the product.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please read more about our Commitment & Return Policy at http://shop.apoptosisnyc.com/pages/apop-nyc-return-policy