Where is my order?

Where is my order? I haven't received my order? Where is it?

Please track your package at www.usps.com 

First Class Mail 3-8 business days*

Priority Mail 2-3 business days*

Express Mail 1-2 business days 

Fed Ex Ground/Home Delivery  2-5 business days*

Delivery times are estimates, only Express Mail services are guaranteed. Shipping Charges are non-refundable.

*delays may occur. On Postal Holidays mail will be delivered following business day.  

 

I didn't receive my order, please cancel my order!

Once an order has shipped it may not be cancelled  Positively, if you're no longer interested in your order, please contact us so we may arrange for a return, once your package is received by us we will process your refund.

 

Refunds:

A refund may not be applied until we have received returned purchase/order. No exceptions. If you haven't received your order; Please allow us 3 business days after estimated delivery in order to determine whereabouts of package. Once we've inquired with shipping carrier, a new shipment may be issued or a refund may be applied.

Note: Order may not be determined lost until 14 days passed original ship date without any delivery progress for more than 5 days.

Please note: we are not responsible for unavailable recipients, incorrect and/or undeliverable address provided by customer, a delivery attempt to provided address meets 1-2 business day guarantee and shipping commitment. If there is an error on our behalf, please email us for assistance.

If package is delivered, and you have have not received package. contact us immediately. Please allow 3 business days for a resolution. In any event, we will re-issue shipment or refund your purchase.